In this article we compiled instructions for some of our Frequently Asked Questions
How to order a scanner
Submit your order via this link: https://forms.gle/u4Uv3yDHQ2cfqXjV9
How to install and use your scanner
How to upload to Aidace
The Aidace General Settings
If you are an admin user, you likely have access to the Aidace settings. Follow the arrow here to access those settings and head to general to make changes.
The settings explained:
Setting | Description | Recommended |
Application Submission Validation | Requires the user to upload a verification when an application is marked as submitted | If verification has been an issue, then yes |
All New Admissions Tagged With UR | Every new admission gets tagged as "UR" | No |
MSP Payer Validation | Ask about the MSP on the NRI | No |
Require PDPM | Ask about PDPM on the NRI | No |
Dual Diagnosis Form | Ask about Dual Diagnosis on the NRI | No |
Hospice Medicare Validation | Ask about Hospice while on Medicare on the NRI | No |
Default Push Docs to EMR | By default all documents uploaded to Aidace sync to your EMR. The user can unselect this on each upload if needed | Yes |
Disable Coordinators From Marking Other Tasks | If a BOM/MA Specialist creates a task this will stop other BOM/MA Specialists from marking the task as "complete" | If this has been an issue, then yes |
Disable Coordinators From Editing Other Tasks | If a BOM/MA Specialist creates a task this will stop other BOM/MA Specialists from editing the task | If this has been an issue, then yes |
Hide Auth Requested And Next Update Due | Remove these fields on the auth tracking feature | Yes |
How to do a hard refresh
Each time we release new features or update Aidace you will see a pop up requesting that you reload. If you do not reload with that pop up, you may need to perform a hard refresh. Here is how you do that. In this video I right click to get that menu. I right click on the browser refresh button. I then left click on "Empty Cache & Hard Refresh".
How to reset your password
To reset your password head over to app.aidace.net and click "Forgot password". You can do the same thing if your initial log in link has expired.
How to change your security code delivery to text
The Aidace Mappings
For an integration, software mapping is like drawing a map that shows how two different systems can connect and work together. Imagine you’re trying to link two machines, and you need to know what each part does, where the wires go, and how to get them to talk to each other smoothly.
With software mapping for integration, it shows you where all the pieces fit, how data moves between systems, and what needs to be changed or adjusted so they can work as one. It helps prevent mistakes and makes sure the integration works properly without breaking anything.
In Aidace we map the following -
Payers
ADT Types (PCC only)
Contact types
Contact relationships
Document categories
The document categories are especially important. These mappings determine which EMR category the documents you upload to Aidace will be assigned to.
Your manager can tell you how that was mapped by following these instructions.
Grabbing the PCC link
Sometimes we may ask you to send us the "PCC Link". When we ask for that here is what to do - head to the resident in PCC and click to the census tab in PCC. Next, copy and past this from your browser and send that over.
